Business
Why Outsourcing Customer Service is a Smart Growth Strategy
Customer expectations in today’s society are higher than ever before; customers expect an answer immediately at any time, day or night,…
Tag
customer
Business
Customer experience platform Toku’s IPO 31.9 times subscribed
Customer experience platform Toku’s initial public offering (IPO) was 31.9 times subscribed, the company said on Wednesday (Jan 21). The…
News
Exxon freezes plans for major hydrogen plant amid weak customer demand
Exxon Mobil has paused plans to build what would be one of the world’s largest hydrogen production facilities due to weak customer demand,…
Business
Salesforce says customer data possibly exposed following incident
The company is investigating “unusual activity” involving Gainsight-published applications Salesforce said on Thursday (Nov 20) that it is…
News
Hellmann’s Offers to Pay Café Owner for Repairs After Arson from Customer Who Didn’t Get Mayonnaise
NEED TO KNOW The mayonnaise brand Hellmann’s has offered to help a Spanish café owner repair his restaurant after a customer allegedly…
Business
JPMorgan tells fintechs to pay up for customer data access
JPMorgan Chase has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for…
Fashion
Louis Vuitton Korea says systems breach led to customer data leak
A systems breach at Louis Vuitton Korea in June led to the leak of some of customer data including contact information, but did not…
Business
Elon Musk says first Tesla drove itself from factory to customer
Tesla chief executive Elon Musk said a Tesla Model Y SUV drove itself from the company’s factory near Austin to a customer’s home in the…
Business
Salesforce says AI has reduced hiring of engineers and customer service workers
Tech companies are relying on artificial intelligence to help with everything from customer service to software engineering Salesforce…
Business
UBS’s Iqbal Khan sees rich customer demand for alternative assets
Wealthy customers of UBS Group are looking to buy more alternative assets as they seek to diversify investments during a volatile period…
Business
Singapore Airlines, OpenAI link up to build AI solutions to raise efficiency, customer service
SIA will also beef up its operational processes by integrating OpenAI’s advanced AI models into its existing tools Singapore Airlines…
Business
Congressmen sound alarm over data privacy following 23andMe bankruptcy
Three congressmen from the House Committee on Energy and Commerce are raising concerns over data privacy weeks after the genetic testing…
Business
Ride-hailing platform Lyft ties up with Anthropic for AI-powered customer care
LYFT said on Thursday (Feb 6) that it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence…
News
Waymo is getting ready to tackle Los Angeles' freeways. How have the robotaxis fared so far?
Waymo’s fleet of electric, self-driving taxis has been on the streets of Los Angeles for a few months now. And in a post on X this week,…
Business
AMD adds Dell as commercial PC customer for the first time
ADVANCED Micro Devices (AMD), the second-biggest maker of computer processors, said its chips will be used by Dell Technologies for the…